This rfp is getting a lot of attention and it has just been extended to August 18th.
SCOPE OF WORK
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This Scope of Work will be compiled into any resulting contract as Exhibit A.
1. SCOPE OF WORK: The City of Mesa (City) is requesting proposals from interested and qualified firms to provide a Smart City Kiosk-as-a-Service solution for twenty (20) fully managed and installed outdoor kiosk devices, selected components, and hosted content management solution for use by the City. The scope and specifications for these kiosks, component options, and
hosted content management solution are described in the enclosed Request for Proposal (RFP). The City may opt to utilize the resulting contract to use Kiosk-as-a-Service at future sites. The term of any resulting contract shall be for five (5) years with three additional renewals every five (5) years as provided for within the Scope of Work and Terms and Conditions sections of this RFP. Renewal options are based on contractor(s) performance, service, ability to provide high-quality product(s), and demonstrated cost containment efforts.
2. AWARD: The City intends to award to one (1) Contractor. The City reserves the right to change
this award method based on the responses received if it is in the best interest of the City.
3. MANDATORY MINIMUM QUALIFICATIONS: The following requirements have been identified as mandatory minimums for this procurement. Firms that do not meet these mandatory minimums may be deemed ineligible for award and removed from the evaluation process.
a. The proposed solution is not an Alpha, Beta, nor custom-developed system.
b. Proposer must meet all “Must Have” priority requirements contained in the Request for Proposal Questionnaire to be considered responsive.
c. The proposer must have been in the business of selling, delivering, installing, and supporting kiosk solutions, including equipment, hosted software, and services for the last three (3) years.
d. The kiosk platform must include fully functional hardware to meet all requirements as stated in this Request for Proposal.
e. The hosted Content Management Services used in the kiosks must be used in production operation by at least five (5) customers.
f. The hosted Content Management Services must provide multi-tenant* capability to allow multiple levels of content administrators to create and control content on specific kiosks.
g. The hosted Content Management Services must have a documented Application Programming Interface (API).
h. The Respondent's internal cyber-security practices shall comply with at least one (1) of the following:
i. NIST Cyber Security Framework (CSF)
ii. NIST 800-53
iii. ISO 270010
iv. PCI-DSS
v. HITRUST
vi. FedRAMP
vii. StateRAMP
SCOPE OF WORK
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*Multi-tenant capability with multiple levels of content administration allows for multiple entities such as Downtown Mesa Association and the Asian District to control the content in the kiosks that are geographically close to them AND to have multiple levels of control within that tenancy (e.g., administrators can control all aspects of the content, reviewers can approve ad content).
RESPONSIBILITIES OF THE CONTRACTOR:
The Contractor, at its sole expense shall:
a. In Phase 1 – Fiscal Year 22/23
i. Deliver, Install, and Test Kiosks
1. Procure ten (10) kiosk devices.
2. Deliver ten (10) kiosk devices to certified installer’s shop in fiscal year 22/23.
3. Integrate and configure ten (10) kiosk devices.
4. Perform site surveys at ten (10) downtown Mesa locations as identified in Appendix A.
5. Obtain necessary electrical studies for capacity in electrical boxes.
6. Prepare ten (10) downtown Mesa sites for installation.
7. Install ten (10) kiosk devices in downtown Mesa.
8. Test operation of ten (10) installed kiosk devices on primary City network connection.
9. Test operation of ten (10) installed kiosk devices on backup City network connection.
10. Place ten (10) installed kiosk devices into production status with formal monitoring.
ii. Develop, Configure and Test Content Management Services (CMS)
1. Set up hosted Content Management Services site for City of Mesa.
2. Set up of users, roles, and rights on the hosted Content Management Services.
3. Obtain Downtown Mesa Association (DMA) Application Programming Interface (API) documentation.
4. Code integration from CMS API to DMA API.
5. Test integration between CMS and DMA.
6. Document integration between CMS and DMA.
7. Configure kiosk per specifications described in detailed Statement of Work which will be prepared after contract award.
8. Test multi-tenancy Content Management Services with City and its partner organizations.
9. Place the City’s Content Management Services into production status with formal monitoring.
iii. Train City and DMA users
1. Provide initial training to City users on configuring Content Management Services.
2. Provide user handbook for configuration of Content Management Services.
3. Perform knowledge transfer on CMS API with City and DMA technical staff.
4. Train users how to use customer ticketing tool.
SCOPE OF WORK
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b. In Phase 2 – Fiscal Year 23/24
i. Deliver, Install, and Test Kiosks
1. Procure ten (10) kiosk devices.
2. Deliver ten (10) kiosk devices to certified installer’s shop in fiscal year 22/23.
3. Integrate and configure ten (10) kiosk devices.
4. Perform electrical and engineering design.
5. Perform site surveys at ten (10) downtown Mesa locations as identified in Appendix A.
6. Obtain necessary electrical studies to assess capacity in electrical boxes.
7. Prepare ten (10) downtown Mesa sites for installation.
8. Install ten (10) kiosk devices in downtown Mesa.
9. Test operation of ten (10) installed kiosk devices on primary City network connection.
10. Test operation of ten (10) installed kiosk devices on backup City network connection.
11. Place ten (10) installed kiosk devices into production status with formal monitoring.
c. Ongoing Support, Maintenance, and Warranties
i. Support Kiosk-as-a-Service Hardware and Software
1. Establish Service Level Agreement.
2. Configure monitoring dashboard.
3. Perform remote technical support of the hardware and software.
4. Perform all software maintenance on kiosks.
ii. Perform Onsite Repair and Maintenance Services
1. Perform onsite maintenance and repair of kiosks due to any cause of component failure including but not limited to defects, normal wear and tear, weather, accidents, and vandalism. Maintenance shall include routine repairs, troubleshooting, and preventive maintenance.
iii. Provide Warranties/Guarantees
1. Warrant/guarantee the structural integration of unit housing and kiosk components.
2. Replace and exchange all defective products pursuant to the terms of the Contractor’s applicable warranty statement. The cost of transportation, unpacking, inspection, re-packing, reshipping, or other like expenses shall be paid by the Contractor. All replacement products must be received by the City as soon as possible but no later than the response time guaranteed by the Contractor in the Service Level Agreement.
d. At Conclusion of Contract
i. Remove all kiosk equipment from City locations.
ii. Restore the site to equal or better condition than was present at initial installation.
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